Privacy Policy

Last updated: November 12, 2026

GlucoCey operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our official website is https://glucocey.com, and our customer support email is info@glucocey.com.

GlucoCey is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details: Your name, address, billing address, shipping address, phone number, and email address.

• Financial information: Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.

• Account information: Your username, password, security questions, preferences, and settings.

• Transaction information: Items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

• Communications with us: Information you provide when contacting our customer support team or communicating with us.

• Device information: Information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information: Information regarding how and when you interact with or navigate our Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: When you create an account, visit or use our Services, make a purchase, communicate with us, or otherwise provide personal information.

• Automatically through the Services: From your device when you visit our website or use our Services, including through cookies and similar technologies.

• From our service providers: When third-party providers collect or process information on our behalf.

• From our partners or other third parties: As permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with GlucoCey and our Services, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide our Services, including to:

• Process payments and fulfill orders.

• Manage purchases, returns, exchanges, and cancellations.

• Arrange shipping and delivery.

• Maintain and manage customer accounts.

• Remember customer preferences and products of interest.

• Send notifications regarding orders and accounts.

• Facilitate product reviews.

• Provide personalized shopping experiences.

• Recommend products related to previous purchases.

• Improve our website, products, and customer experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including:

• Sending promotional communications by email, text message, or postal mail, where permitted.

• Displaying advertisements for GlucoCey products on our website and third-party platforms.

• Providing personalized advertising based on previous purchases, browsing activity, or interactions with our Services.

You may opt out of certain targeted advertising activities by visiting:

https://glucocey.com/pages/data-sharing-opt-out

Security and Fraud Prevention

We use personal information to authenticate customer accounts, provide secure payment experiences, detect and investigate fraudulent or illegal activities, and protect our customers, business, and Services.

If you register an account, you are responsible for maintaining the confidentiality of your account credentials.

We strongly recommend that you do not share your username, password, or other access information with anyone.

Communicating With You

We use your personal information to provide customer support, respond to inquiries, resolve issues, and maintain our customer relationships.

Legal Reasons

We may use your personal information to comply with applicable laws, respond to valid legal requests, investigate disputes, participate in legal proceedings, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy.

These circumstances may include:

• Service providers: Shopify, payment processors, shipping and fulfillment partners, customer support providers, IT services, cloud storage providers, and analytics services.

• Business and marketing partners: Partners that assist with advertising, marketing, and personalized shopping experiences.

• With your consent: When you request or authorize us to share information with third parties.

• Corporate affiliates: Where applicable, within our corporate group.

• Legal and business purposes: In connection with legal obligations, business transactions, mergers, acquisitions, bankruptcy proceedings, or the protection of our rights and Services.

Depending on your location, you may have the right to opt out of the sharing of personal information for targeted advertising.

You may exercise applicable rights through:

https://glucocey.com/pages/data-sharing-opt-out

Relationship With Shopify

GlucoCey is hosted by Shopify.

Shopify collects and processes personal information regarding your access to and use of our Services to provide and improve the shopping experience.

Information submitted through our website may be transmitted to Shopify and third-party service providers located in countries other than your country of residence.

We may also use Shopify features that incorporate information obtained from interactions with our store and other merchants to help improve our business and provide enhanced services.

In certain circumstances, Shopify is responsible for processing personal information and responding to requests regarding information processed through its services.

For more information, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:
https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you access third-party websites, we encourage you to review their privacy policies, security practices, and terms of service.

GlucoCey is not responsible for the privacy practices, security, accuracy, or reliability of websites that we do not own or control.

Information shared publicly on social media platforms or other public forums may be visible to other users.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe your child has provided personal information to us, please contact:

info@glucocey.com

You may request the deletion of that information, subject to applicable law.

We do not have actual knowledge that we sell or share, as those terms are defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures to protect personal information.

However, no security system is completely secure, and we cannot guarantee absolute protection against unauthorized access, loss, or misuse.

Information transmitted over the internet may not always be secure. We recommend avoiding unsecured communication channels when sharing sensitive information.

We retain personal information for as long as reasonably necessary to:

• Maintain customer accounts.

• Process and fulfill orders.

• Provide customer support.

• Comply with legal obligations.

• Resolve disputes.

• Enforce contracts and policies.

• Protect our business and customers.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights and Choices

Depending on where you reside, you may have certain rights regarding your personal information.

These rights may include:

Right to Access or Know

You may request access to personal information that we maintain about you.

Right to Delete

You may request that we delete personal information we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may request corrections to inaccurate personal information.

Right to Data Portability

You may request a copy of your personal information or ask us to transfer it to another organization where applicable.

Right to Opt Out of Targeted Advertising

Depending on your location, you may have the right to opt out of the sale or sharing of personal information or processing for targeted advertising.

You may exercise applicable opt-out rights at:

https://glucocey.com/pages/data-sharing-opt-out

If your browser sends a recognized Global Privacy Control (GPC) signal, we will process it as an applicable opt-out request as required by law.

Learn more about Global Privacy Control:

https://globalprivacycontrol.org/

Other than Global Privacy Control, we do not recognize other "Do Not Track" signals.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing communications.

Even if you opt out of marketing emails, we may continue sending essential non-promotional communications regarding your orders, payments, subscriptions, account security, or other transactions.

International Data Transfers

We may transfer, store, and process personal information in countries other than the country in which you reside, including the United States and other locations where Shopify and our service providers operate.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or the Services.

When we make changes, we will publish the updated policy on this page and revise the "Last updated" date.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with a privacy-related request, please contact us:

GlucoCey — Customer Care

Website: https://glucocey.com

Email: info@glucocey.com

We will review and respond to privacy requests in accordance with applicable legal requirements.